Privacy Policy

TranscriptYT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and API services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or register for our Service
• Subscribe to a paid plan
• Contact us for support
• Sign up for our newsletter or communications

This information may include:

• Account Information: Name, email address, and password (managed by our authentication provider)
• Billing Information: Payment method details, billing address, and transaction history (processed by our payment provider)
• Communications: Any information you provide when contacting us

1.2 Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

• Usage Data: API request counts, subscription usage metrics, and rate limit information
• Device Information: Browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and referring URLs

Note: We do not log the specific content of your API requests, including video IDs or transcript data. Your API usage remains private.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your authenticated session
• Remember your preferences
• Analyze Service usage and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Create and manage your account
• Respond to your comments, questions, and support requests
• Send administrative information, such as updates, security alerts, and support messages
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Enforce our Terms of Service and protect our rights
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Clerk: Authentication and user management
• Stripe: Payment processing and subscription management

These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• A subpoena, court order, or other legal process
• A request from law enforcement or government authorities
• To protect our rights, privacy, safety, or property
• To enforce our Terms of Service

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for 30 days after deletion
• Usage Data: Retained for 30 days
• Billing Records: Retained as required by applicable tax and accounting laws

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure authentication through our authentication provider
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions.

6.4 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

6.5 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at support@transcriptyt.com. We will respond to your request within 30 days.

7. Canadian Privacy Rights (PIPEDA)

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• The right to access your personal information held by us
• The right to challenge the accuracy and completeness of your information
• The right to know how your information is being used
• The right to withdraw consent to the collection, use, or disclosure of your information

We are committed to compliance with PIPEDA and will respond to all access requests within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers operate. These countries may have different data protection laws than Canada.

When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@transcriptyt.com.

If we discover that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TranscriptYT
Email: support@transcriptyt.com

We will make every effort to resolve your concerns in a timely manner.